Monday, December 14, 2009

Like walking into a bike shop after crapping your pants

On a sunny afternoon, back when my brother was a little kid, he took a massive dump in his pants while playing soccer. Like so many other similar stories, my brother's ordeal began with the hope of a simple fart. It was not to be. He suddenly found himself two long blocks away from home, playing goalie with about four pounds of poo in his tighty-whities. What was he to do? Running home at once would give away his secret, that something awful had happened. All the kids would know, and he would forever be known as "poopie pants". Not only that, but (forgive me for being so descriptive) the huge load in his pants would surely shift around, get squished and probably run down his legs during the sprint home. There was no great solution to his massive problem. At least there wouldn't appear to be one to us mere mortals. My brother, however, was and is a genius. Much like other great inventors such as Tesla, Edison, Marconi and the guy who designed the Pontiac Aztek, my brother saw an opportunity where the rest of us would have merely seen a problem. His solution? He walked all the way home (slowly) pretending to be a robot. My brother locked up his knees completely, and moved by rocking his stiff legs forward, as a robot from a 1950 sci-fi movie would. The slow and methodical march kept the poo from falling out of his underpants. His friends asked him what he was doing, so as he walked, in a pseudo-robotic voice he said the following again and again:

"The robot walk, the robot walk, the robot walk"



Actually, the phrase he used in Spanish would more accurately translate to "the robot movement", but you get the point. The other kids thought this was a game, something cool he had invented, and they actually joined him. All of them began to walk home like a small army of robots. An army of robots being led by a kid who had just taken a huge shit in his pants. Talk about diffusing a potentially lethal situation. My brother got home with the load still safely in his pants. All the kids thought he had merely invented a cool new walk, and they had all done it along with him. He went into the house, cleaned up...and no one ever found out. Until now that is.


Thanks to Google, I can show you the actual distance that my brother walked while pretending to be a robot.


So why am I telling you this? Because to this day, when I see someone at work walking towards the boss' office to get yelled at, or when I see someone walking to the their girlfriend's house only to get dumped...I think about the robot walk. As adults, we more often take a proverbial shit in our pants than a literal one. Still, the moments that follow it are as shameful as the walk home was for my brother all those years ago. His two-block march was a walk of shame, a trail of tears to be sure...but my brother amazingly managed to stave off disaster. But that was then. He was a kid. As an adult, no robot walk will get us out of the pickles we get ourselves into, no matter how small or large. There is no way to mask our mistakes, no way to hide the massive shits in our pants. Everyone knows. Still, when I find myself in a tough situation to this day...I walk slowly...and in my mind I repeat "the robot walk, the robot walk, the robot walk." Somehow, I still wish that the phrase alone (along with slightly minimizing the bend in my knees) would cure all of my problems. But it doesn't.

Just a few months ago, I once again resorted to uttering the magic words in my mind. I was in the wrong...if only marginally so. On that day, there was no pep in my step as I walked into my local bike shop. My chin was not up. I was not smiling. Instead, my knees were slightly locked into a now-familiar stance, and I was muttering to myself in a voice that resembled Stephen Hawking. The walk from the front door of the shop to the counter seemed eternal...about two blocks long. Why? I had committed the ultimate bike shop sin. I had purchased something online, and was now coming into the shop for help with said product. I leaned my bike against the counter, took a deep breath and asked: "Can you help me?"



I commissioned my friend, who is a super-sweet computer graphix artist to come up with the illustration above. It's titled "The Dawn of Internet Sales and its Possible Effects on Retail Operations"


The ongoing discussion about supporting your local bike shop, versus big chains or internet retailers has been going one for some time. Far smarter (and dumber) people than me have weighed in on the subject...so I'll spare you further discourse on the matter. I lack the knowledge or industry insight to make eloquent points on the subject. Still, let me explain myself. I needed a new crankset, I wont bother telling you why. The shop I frequent, which is staffed by gentle mountain bikers and BMX afficionados, quoted me a price, which was certainly fair. They even gave me a very nice discount. I thought it would be best to wait on placing the order, since the amount of money was high-ish. Out of curiosity, I went online that night and looked to see if I could find the same crankset for a better price. Sure enough, I did. Although the crankset and bottom bracket had to come all the way from England, the price was less than half than the price I had been quoted (with shipping, mind you). With the difference being so severe, I clicked and bought the thing. The better price, and not the possibility of good service down the line, had won out. Although I spent the better part of my teens and 20s uttering punk rock mantras against capitalism, when confronted with such a staggering price difference, things quickly come into focus. With the click of a mouse–a track pad to be accurate–the market (me) had determined which retailer would survive. Once I received the crankset, I installed it and enjoyed effortless shifting for a few days. Suddenly, problems arose...ones I could not diagnose. The crankset was not faulty, so there was not much I could talk to the retailer about. If I wanted to, a quick call through Skype would have cost me only a few cents...but that was not the case. My lack of technical knowledge was the issue. I found myself alone in my garage, staring at my bike, knowing what I had to do. I had to go to the shop and ask for help. Only that shop, the one where people know me by name, would put aside other bikes to work on mine. It's that type of service that you pay extra for, it's that type of service that has kept me coming back...and look at what I had done. I had cheated on my local shop and bought something online. To be fair, I've bought lots of stuff at this shop. Two whole bikes actually, along with repairs that I couldn't to myself, a few parts, as well as tight man-leotards. So I felt bad about the whole thing. They knew I was about to buy a new crankset, and now here I was...with a new crankset that had come from the magic world of the internet. I had, in essence, taken a shameful dump in my pants...and I was now walking in...hoping no one would notice. My solution? Well, it was much less eloquent than my brother's. I lied.

"I traded an old handlebar and pedals to my friend for the crankset. I installed it, and now I'm having issues"


Some of you may think I'm a horrible person for lying. Others may think I'm stupid for shopping online. Most of you probably think that caring about a shop owner's feelings is idiotic, and that I shouldn't give a crap. But you see, I've lied to them before. One time in particular I constructed a tale so intricate, that I'm a bit ashamed to admit it to the Cycling Inquisition readership. Before I tell you my lie, however, let me tell you one other thing. I'm part of a great tradition of Colombians who stretch the truth. The great Colombian author and Noble Prize winner Gabriel Garcia Marquez named his biography "Living To Tell The Tale". The whole notion behind the book is that he is willing to go through life, merely to have a good tale to tell. Not "story", not "history"...but a "tale". Marquez willingly admits that you have to stretch the boundaries of truth to make for a good tale. Sharing that tale, a good one, is paramount, and truth is secondary. I disagree with his assessment truth and veracity in storytelling. I only fib when I'm up against the wall....however slight or soft that wall might be. I would not, for example, lie to you about my brother pooping his pants...or about how long the walk home was, or the fact that he pretended to walk like a robot. That's simply not my style. Telling a good tale is important, but it being truthful is exactly what makes it great. So, now that I've told you my complicated reasoning for why I sometimes lie (when I have to, or feel I should to protect myself), here is my other bike shop tale:

"While I was in Europe to see the Tour de France this year, I met a Colombian triathlete. He lives in the U.S., and is an exporter of bike goods to Colombia, where his friend sells high end bikes to aspiring road cyclists and triathletes. He needed a website, so I built it for him, and that's how I got these Sram components."


This is all true actually. I did meet the guy, and that really was his business. Thing is, I didn't build his website. I don't even know how to build a website. I bought the Sram components online. Can you imagine how convoluted and idiotic my mental process is that I would come up with such a stupid tale? Stupid as it may be...at least I'm part of a great tradition of Colombian liars. Right? Still, one question remains.

Have any of you ever lied to your local shop about where you bought something?

Your favorite shop knows you buy stuff online and at other shops. Their feelings wont be hurt...right? Am I alone? Am I a huge idiot? Okay, please don't answer that last question. Has my overwhelming sense of guilt gotten the best of me? If I'm not alone, will we all continue to lie since doing the robot walk doesn't seem to work once your age reaches double digits?

Please let me know.

20 comments:

  1. Lucho, as a bike mechanic, let me assure you: those guys at the shop saw straight through your lie. You can tell the 'net buyer but having trouble with installation' dude a mile off. Shame on you.
    In all seriousness, if i didn't work at a bike shop and recieve things cheap, i would shop online becuase its cheap and i am poor.
    It's quite a conundrum.
    Still the proverbial shit in your pants was truly a shameful one.

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  2. WTF, bro!? how are you reveal my MOST intimate secrets on the internets!? Now everyone is gonna call me poopie-pants!!! That's it, you aren't getting SHIT for xmas now!

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  3. Awesome, I didnt care about youre story at the shop. Your story shouldve stopped after the Poopie Pants Story.

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  4. Hi Lucho, I think in this day and age a shop would have to be realistic that you might not buy every bike/bike thing/tight clothing from them. As long as you are a customer you are still valuable to them. If they take offence then I think they are taking what is a business and making it personal.
    That being said it IS important to support your LBS but I don't think it has to go to the extreme of exclusivity. Shop from them as much as you can as long as it makes sense - if the price is close I usually go LBS but if it's a huge difference or a sale price only available elsewhere then it's my right as a consumer to shop wherever.
    When you are building or fostering a close relationship with LBS then I think you'd want to value them a little more but again I don't think it needs to be exclusive.

    I've often felt guilty showing up at my shop with a Bianchi frame or bike from eBay but I think we both know that a) they don't stock Bianchis and that's all I ride (on the road anyway) and b) I'm a mechanical imbecile and so they will have all my service and parts business from my rides.
    I admit it's sometimes hard to feel a little guilty but I think it's simply the way business has evolved and that there is still room for everyone as long as some common sense approach is applied.
    Of course I bring my service dept guys a case of beer every now and again. I'm sure that helps things along.... :-)

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  5. Aurgh. I hate those scenarios. I usually difuse them by grabbing something to purchase first (the stickier the situation/lie, the more expensive the product) before casually adding, "oh yeah, can you take a quick look at ______."

    Generally works, but doesn't alleviate the "I'm a total dick" feeling.

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  6. i lost a screw on my right cleat last week and went to the shop saturday to see if they had an extra one. they did. i knew they weren't gonna charge me for it, so I grabbed a hand-full of Gu packs and left $10 on the counter 'cuz they refused to take it. this is not the first time something like this happened. i have more Gu than i know what to do with.

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  7. the post should have ended at the poopie pants story? well...i kinda' wanted to tie it into cycling. you know? it was upon walking into the shop that this all came back to me.

    even though i myself don't drink, beer is very valued at my local shop, so i often buy it for them. i suppose beer is valued at most shops. i'm certainly not exclusive to that shop...but at the same time i'm very happy they exist. it's the only shop where the guy behind the counter didn't roll his eyes and laughed at me when i first walked in and started asking honest, not-annoying questions. Yes, I was new to the idea of riding a bike...but I was not a smartass, didn't ask totally clueless questions, and was NOT trying to pretend i knew everything. For that alone, i love them. its probably because NONE of the employees there ride road bikes. god bless them.

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  8. now that you mention it, i have also found that cyclo-cross and mountain bike shop ppl are WAY friendlier.

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  9. My LBS is Caps Bicycles and they seem fairly cool about stuff like this. I was building a bike last summer and they knew I had a line on some parts at wholesale through another vendor. The owner of Caps told me to buy the better stuff while I could afford it and then he would build it all up for me. It all comes around again. A BMW took out most of that bike and that drivers insurance paid for the replacement... all of which came through the LBS.

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  10. I was planning on leaving a scolding comment about buying online. But I remember once when I shit myself in my LBS and then thought better of judging. In 05, I shoplifted from my LBS, not a bike, but nonetheless, I didn't pay. I can't get over the feeling of the warm sticky shit dripping down my legs that is the memory and regret of it.

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  11. Besides this being an excellent story at the beginning, I just wanted to say big props for weaving in the usage of Pontiac Aztek and man-leotards.

    I am a former LBS mechanic and with the current economy I am thinking about starting a shop, but I can say without a doubt that on both of your tale occasions, they knew where that stuff was found.

    That being said it is still quite the debate, online is a great and cheap place to get specific parts, if you know what you are doing. If you don't, most of the time you will end up paying for that difference in labor for the work for installation. However the LBS where I was once employed has almost always said that the online and catalog business was a blessing in disguise as they got rid of these cheap customers who want the expensive stuff for nothing. Rather than dusting up your shelves with inventory no one was willing to pay for, it was someone else's issue entirely.

    Moreover, it helps to remember that the proprietor of your small local shop is the peanut butter in a fuck sandwich. The wholesalers and manufacturers want to charge him/her more cash for shit while forcing order minimums while the consumer mostly thinks that they are charging way more than walmart. Meanwhile all the big stores, online catalogs, etc get discounts due to volume and access to close outs due to their large buying power. So despite the taste of a friendly beer and Clif Bar sales, it is hard as hell to survive without the larger ticket purchases.

    So next time you raise a finger to Walmart, yet purchase a bunch of crap online. Remember you are no different then any other consumer that has pushed manufacturing oversees for cheap products, your just doing it in the secrecy of your own home.

    I am not without faults myself though, I buy shit all the time due to pricing. I am a formerly employed manufacturing engineer that is on unemployment trying to find a job. Neccessity dictates that I must go cheap route a lot of times. Every chance I get to help my round the corner hardware store, LBS, etc, I take it cause I don't want them to be next.

    (Why do I write more crap here than I ever do my blog?)

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  12. Matt
    Thank you for the insight. It's nice to have someone from that side of the counter weight in. I myself don't often raise a finger at Wal-Mart...or almost anything these days. When you spend so many years of your life in the decidedly extreme end of politics as I did...you eventually chill out a bit. Having said that, I clearly see the value in local businesses, and keeping the local economy afloat. Having said that, it's tough to NOT order a crankset at less than half the price with shipping. I've often heard exactly what you say, that shop owners get completely screwed. Minimum orders, and even having to order a year's worth of bikes during Interbike (isn't that how it works) seems insane. I read the posts in Competitive Cyclist about industry stuff, and I'm so amazed about how insanely screwed up it all is. The only reason why shops exist is because of a devoted, slightly insane person who wants to do this regardless. and god bless that type of person. for that alone, we should support them/you.

    as far as my local shop knowing where the stuff came from...i'm sure they did! that's what makes this so embarrassing!

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  13. I just noticed that I sound too bitter and not that funny. Maybe that is why I like to read Lucho's work, less bitter and quite funny. Like a Sour Apple Laughy Taffy or Contador after winning this year's tour or Those Neon Green or Yellow Oakley's that Raul Alcula wore.

    And for your viewing pleasure, Andy Hampsten, Bob Roll and Ron Keifel in a trike race...

    http://www.youtube.com/watch?v=llV4q9vQqGE

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  14. Whenever I do a repair that ends up making the problem worse, I say it was like that when I got it.

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  15. Pop Richmond,
    I'm glad to hear there's lying from both sides of the counter.

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  16. Matt pretty much hit the nail on the head. When people come in to the shop I work at with stuff (especially with stories), we know where they got it. We understand that mail order will never go away, but our good customers who buy everything here understand and value the relationship they have with us (discounted installation/complimentary warranty service/loaner parts while-you're-waiting-for-yours-to-come-back, etc). Those who don't care, shop online and come in to have stuff installed, and we're happy to do it.

    And when we install that part, you better believe that we charge full-boat for our time. Bought it somewhere else and need a warranty? You're gonna get charged for our time and shipping to get it out to wherever-the-heck-it-gets-serviced.

    Personally, I used to take mail-order shopping much more personally that I do now. I was younger, "knew everything", and was probably a little drunker (more consistently) than I am now. All I ask is that if you're going to shop mail-order, don't come in and ask to try on shoes, or shop me for info if you're just gonna get it online. That's part of the relationship. You're paying for my expertise.

    Oh yeah, Pop. That kind of slimey, repair ineptitude is the reason that we get new customers coming to our repair department with horror stories about other shops all the time. Once they have their bike serviced here, they never go anywhere else.

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  17. Fantastic post...I think I just added the words "The Robot Walk...The Robot Walk" to my arsenal of mantras....

    I have two bike shops I use....Shop A is my road bike place - I use it 90% of the time. Shop B is where I had my SS/fixie/commuter built...Shop A is my wife, Shop B my mistress. Occasionally, I have to ride my commuter to Shop A to pick up stuff for my road bike, and it's like coming home to my wife with lipstick on the collar. I hate it.

    Again - great post!

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  18. PooBah,
    I'm with you completely. Although shops A and B are not different due to different needs...shop B is where I go to not get yelled at. when i need a shorter stem, but I know shop A will give me hell because they think I should just ride longer with the current stem...shop B comes to the rescue.

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  19. if you've built that relationship up, then it's a two way street, and if you don't get the product through them for one reason or another, then you still contribute to the 'relationship'. I've given my mechanic six packs, cash tips in tight times, passed along free movie passes, even hired the shop owner's step daughter at my job. Gotta keep that give and take balanced. Yeah, the frame came from ebay for a deal, but I'll pay cash for the build up (credit card is -3% usually) and when I pick it up, I'll bring a pizza.

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